Refund Policy

📅 Last Updated: June 3, 2026 🏷️ Version: 1.0 💳 Google Play Billing Standard

Introduction

Thank you for choosing AiHookr. We aim to provide the best AI content creation experience for South Asian creators. We understand that sometimes a subscription might not be the right fit for you.

This Refund Policy explains how subscriptions, cancellations, and refunds are handled. Because AiHookr is an Android application distributed exclusively through the Google Play Store, all payments, subscriptions, and refunds are managed entirely by Google Play Billing.

1. Billing via Google Play

AiHookr does not directly process your payments. We do not collect, see, or store your credit card details, mobile banking details (like bKash or Nagad), or any other direct payment information.

When you subscribe to the AiHookr Pro or AiHookr Viral King plans, your transaction is processed by Google via your Google Play account. Therefore, your purchase is subject to the Google Play Refund Policy.

2. How to Request a Refund

Because Google processes the payments, you must request your refund directly through them. Google Play generally offers refunds for subscription purchases if requested within 48 hours of the purchase.

Step-by-Step Instructions:

  1. Go to the Google Play Order History page on your web browser.
  2. Find the order for the AiHookr subscription you want to return.
  3. Select Request a refund or Report a problem.
  4. Choose the option that describes your situation.
  5. Complete the form and note that you would like a refund.

You will usually get a decision from Google within 1 to 4 business days. If Google approves the refund, you will lose access to the premium features immediately.

3. Subscription Cancellations (No Pro-Rated Refunds)

You can cancel your subscription at any time. However, canceling a subscription does not automatically generate a refund.

When you cancel: You will not receive a pro-rated refund for the remaining days in your current billing cycle. Instead, you will retain access to your Pro or Viral King features until the end of the period you have already paid for. After that period ends, you will not be charged again, and your account will revert to the Free plan.

How to Cancel:

  1. Open the Google Play Store app on your Android device.
  2. Tap your Profile icon in the top right corner.
  3. Tap Payments & subscriptions, then Subscriptions.
  4. Select AiHookr.
  5. Tap Cancel subscription and follow the instructions.

4. Non-Refundable Situations

We do not issue refunds (and will dispute refund requests made to Google) under the following circumstances:

  • Account Bans for Policy Violations: If your account is suspended or permanently terminated due to a violation of our Terms of Use (such as generating illegal content, hate speech, or child exploitation material), you forfeit any right to a refund.
  • Failed Virality: AiHookr is an AI tool designed to assist in content creation. As stated in our Terms of Use, we do not guarantee that your videos will go viral, gain views, or reach the "For You" page. We do not issue refunds based on social media performance.
  • Late Requests: If you forget to cancel your subscription before the automatic renewal date and request a refund well after the charge has occurred (beyond Google's 48-hour window).

5. App Uninstalls & Account Deletion

Uninstalling the app does NOT cancel your subscription. If you delete the AiHookr app from your phone, Google Play will still charge you on your renewal date.

Similarly, deleting your AiHookr account via our Account Deletion page does not cancel your Google Play billing. You must manually cancel the subscription in the Google Play Store to stop future charges.

6. Changes to this Policy

We may update this Refund Policy occasionally to reflect changes in Google Play's billing procedures or our business practices. We encourage you to review this page periodically.

7. Contact Us

If you are having trouble requesting a refund through Google Play, or if you believe there has been a billing error on our end, please reach out to our support team. Please ensure you include your Google Play Order ID (which starts with GPA) in your email.